Community Satisfaction Survey

Beginning 7 March 2023, council surveyed residents from across the region to gauge their satisfaction with council’s services and facilities.

This biennial survey was conducted via phone call by Brisbane-based independent market research consultant Enhance Research. Phone calls began on 7 March and continued until 400 results were received.

Survey participants were randomly selected, but have a demographic spread across age, gender and location to ensure the results represented the region.

Phone calls occurred between 4.00 pm and 8.00 pm on weekdays, as this was when most people were home.

Frequently asked questions

Who is conducted the survey?

Independent market research consultant from Brisbane, Enhance Research.

Enhance Research is Queensland’s largest privately-owned market and social research agency and is celebrated 25 years in operation in 2021.

Based in Brisbane, Enhance Research is a member of the Association of Market & Social Research Organisations (AMSRO) and is also certified ISO 20252 (International Standard for the Market, Opinion and Social Research). Enhance Research staff are members of The Research Society (professional body) and are bound by the Code of Professional Behaviour. Enhance Research respects and upholds respondents’ rights under the Australian Privacy Principles contacted in the Privacy Act 1988 (Cth) and also adheres to the Privacy (Market and Social Research) Code 2014.

Enhance Research undertakes extensive research for a range of commercial and government clients including local, state and federal governments, and is an accredited provider of research to the Queensland Government under QGP0035-16 – Market and Social Research Services.
Who gets the call?

Randomly selected people that reside in the Central Highlands local government area that represent the demographic spread across age, gender and location.
How long does the survey take?

The survey takes about 20 minutes to complete.
When is the survey?

The phone survey was held from 6 to 26 March 2023.

Calls were made from 4.00 pm when the majority of people were at home.

The opportunity to participate was also made available on council’s Have you Say site.
What does council do with the survey results?

Results from the survey will be added to data collected through other surveys and information-seeking methods to help council plan and improve services and facilities throughout the region.
Where can I find previous survey results?

A wrap up of the 2018 and 2020 survey results are provided below.

Independent market research consultant from Brisbane, Enhance Research.

Enhance Research is Queensland’s largest privately-owned market and social research agency and is celebrated 25 years in operation in 2021.

Based in Brisbane, Enhance Research is a member of the Association of Market & Social Research Organisations (AMSRO) and is also certified ISO 20252 (International Standard for the Market, Opinion and Social Research). Enhance Research staff are members of The Research Society (professional body) and are bound by the Code of Professional Behaviour. Enhance Research respects and upholds respondents’ rights under the Australian Privacy Principles contacted in the Privacy Act 1988 (Cth) and also adheres to the Privacy (Market and Social Research) Code 2014.

Enhance Research undertakes extensive research for a range of commercial and government clients including local, state and federal governments, and is an accredited provider of research to the Queensland Government under QGP0035-16 – Market and Social Research Services.

Randomly selected people that reside in the Central Highlands local government area that represent the demographic spread across age, gender and location.

The survey takes about 20 minutes to complete.

The phone survey was held from 6 to 26 March 2023.

Calls were made from 4.00 pm when the majority of people were at home.

The opportunity to participate was also made available on council’s Have you Say site.

Results from the survey will be added to data collected through other surveys and information-seeking methods to help council plan and improve services and facilities throughout the region.

A wrap up of the 2018 and 2020 survey results are provided below.

2022 Community Satisfaction Survey Results (highlights)

2022 Community Satisfaction Survey Results

2020 Community Satisfaction Survey Results (highlights)

2020 Community Satisfaction Survey Results

2018 Community Satisfaction Survey Results

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