The Central Highlands Regional Council informs residents for a period of up to four weeks, you may receive a call or email from an independent customer service benchmarking company, CBSA.
CBSA has been engaged to conduct a customer experience survey on behalf of council.
The research will be used to gain community feedback on a wide range of council services and how we can improve, including our response to the COVID-19 (novel coronavirus) crisis.
CBSA will receive your customer information in accordance with privacy and confidentiality requirements.
Participation is voluntary however we encourage you to have your say.
Please contact council’s customer service centres on 1300 242 686 with further questions or concerns.