UPDATE FROM TELSTRA 17 MAY:
Our temporary Satellite Cell on Wheels is up and running in Rolleston and is providing reduced mobile coverage to the community while we continue with our repair work. When customers are contacting our fault reporting team, they are being offered interim Satellite Phones with priority given to customers with a medical condition. Below are the contact numbers for our fault reporting teams.
Radio Customers: 1800 RRadio (1800 772 346)
Residential Customers: 13 22 03
Business Customers: 13 2000
Or click here to register a fault.
Consumer customers will be eligible for Customer Service Guarantees.
For Small Business customers, we manage loss of business on a case by case basis. Customer need to lodge a complaint by calling 132000 and a case manager will be assigned to assist.
For Enterprise customers, contact your Telstra account manager.
We are sorry for the inconvenience caused and are working hard to restore services as quickly as possible. We again thank our customers for their patience.
Telstra has advised that a complex hardware fault is affecting around 160 customers in Rolleston.
Queensland North Regional General Manager for Telstra Rachel Cliffe said technicians are continuing work to repair the fault, but the fix is proving harder than first thought.
‘To get Rolleston customers back online, we’re setting up a mobile cell on wheels,’ she said.
‘This will come into effect today (Thursday 16 May) and will restore existing mobile voice and data services.’
She also advised that customers connected to NBN Skymuster will be able to use their mobile phone via Telstra Wi-Fi calling.
For more info please contact Telstra directly on 13 22 00.