COVID-19 support contacts, isolation support, grants and funding, health and wellbeing tips for people and businesses in the Central Highlands region.
With our borders re-opening, COVID-19 will begin to circulate in Queensland, despite our high vaccination rates.
Now is the time to Get COVID-Ready.
Wherever you live, whatever your health conditions and whatever your vaccination status, you’ll be cared for.
Here are a few simple steps you can do to keep yourself, your friends and your family safe:
Visit the Queensland Health COVID-Ready page for further information on how to prepare.
People are encouraged to plan ahead and put arrangements in place in readiness for the potential of being affected by COVID-19.
This could include arranging with friends, family or neighbours to assist with the non-contact collection and delivery of essential items, researching delivery timeframes and options and putting in place arrangements for online or over the phone delivery of groceries and medications, or putting in place arrangements to care for dependents including children or pets should this be required.
For vulnerable people in hotel or home quarantine who have no other means of support, assistance is available through calling the Community Recovery Hotline on 1800 173 349.
The Department Communities, Housing and Digital Economy in collaboration with non-government agencies and charitable organisations continue to support the provision and non-contact delivery of practical support and assistance to persons in hotel or home quarantine such as provision of personal hygiene products and activity packs for families with children or essential groceries and medicines.
In addition, for people in hotel quarantine, the Department through its Smart Services Queensland function is also providing wellbeing calls to people during their stay.
People in quarantine can access the Wellbeing resources which includes helpful information including the contact details for a range of supports and services.
The attached Community Service Directory provides a range of services and national contact numbers whom people in hotel/home quarantine can contact for assistance.
This brochure contains a range of local and general community support services available to individuals and their families living in Queensland districts who are experiencing financial and emotional hardship as a result of being impacted by a natural disaster or unforeseen event.communitysupportservicesrockhampton
|National COVID19 Helpline||Information on COVID-19 or help with the COVID Safe App||1800 020 080
Government COVID19 Hotline
|For clarification on a public health Directions or questions regarding COVID19 in Queensland, including exemptions and payment of quarantine||13 42 68 43|
|Queensland Health||Queensland Government Department of Health website has up to date information on COVID19 including|
|Community Recovery Hotline||The hotline assists people who are in mandatory quarantine due to COVID19 and have no other mechanisms for support.|
Community Recovery will work with partner organisations to
arrange essential support.
|1800 173 349|
Local Mental Health Support
Mental Health Services in the Central Highlands (download flyer)Mental Health Services in Central Highlands January 2022
|Lifeline||Crisis and suicide support. Counselling service for issues including grief and loss provided by telephone, text, or online chat. SMS/Text service is available between 12 noon-midnight by texting 0477 13 11 14||Call: 13 11 14
Available 24 / 7
|Suicide Call Back Service||Suicide Call Back Service is a nationwide service providing 24/7 telephone and online counselling to people affected by|
|1300 659 467
|Beyond Blue||Beyond Blue provides support and information on anxiety, depression and suicide. Telephone support (24/7) or chat online (3pm-midnight daily) Beyond Blue has established a dedicated Coronavirus Mental Wellbeing Support Service to provide advice and support based on your specific needs. Web chat available.||1300 22 4636
COVID Mental Wellbeing Support 1800 512 348
|Head to Health||An innovative website that can help you find free and low- cost, trusted online and phone mental health resources.|
|1300 MH CALL||1300 MH CALL is a confidential mental health telephone triage service that provides the first point of contact to public|
mental health services to Queenslanders.
|1300 64 22 55
|MindSpot Clinic||An online and telephone clinic providing free assessment and treatment services for Australian adults with anxiety or|
|1800 61 44 34|
|GriefLine||GriefLine provides free counselling services and support to|
anyone experiencing grief, loss and/or trauma Australia wide.
|1300 845 745
6am- 2am daily
|13 HEALTH||13HEALTH is a confidential phone service providing health advice to Queenslanders. You can phone and talk to a registered nurse.||13 43 25 84
|Call this number to speak to a registered nurse about your|
|1800 022 222
|Quitline/13QUIT||Support to help quit smoking||13 78 48|
|Alcohol and other Drug Support (ADIS)||ADIS is a confidential support service for people in Queensland with alcohol and other drug concerns and their loved ones. Call anytime for counselling, information and|
|1800 177 833
|Rural HealthConnect||An online platform that allows you to speak to a psychologist|
via video conferencing.
|TeleHealth||Confidential phone service, where you can speak to a|
registered nurse for the cost of a local call
|1800 066 888
|Kids Helpline||A free, private and confidential, telephone and online counselling service specifically for young people aged|
between 5 and 25.
|1800 55 1800|
|Headspace||Free online and telephone service that supports young|
people aged between 12 and 25 and their families going through a tough time.
Headspace also have a physical space at 65 Hospital Rd, Emerald. Download brochure
|1800 650 890
(07) 4897 2300
|ParentLine||Confidential telephone service providing professional counselling and support to parents. Confidential, Qualified Counsellors||1300 301 300
|DV Connect||DV Connect help Queenslanders find pathways to safety, away from domestic, family and sexual violence.||1800 811 811
|1800 RESPECT||Confidential information, counselling and support service open 24 hours to support people impacted by sexual assault, domestic or family violence and abuse|
Online chat is also available 24/7
|1800 737 732
|RelationshipsAustralia||Relationship support services for individuals and families||1300 364 277|
|MensLine Australia||A telephone and online support, information and referral service, helping men to deal with relationship problems in a|
practical and effective way.
|1300 78 99 78|
|TIS National (Translation)||A Translating and Interpreting Service that provides access|
to phone and on-site interpreting services in over 150 languages
|13 14 50|
|Harmony Place||Harmony Place provides supports in NDIS, mental health and care coordination to people from diverse cultural|
|(07) 3848 1600|
|Embrace Multicultural Mental Health||A national platform for Australian mental health services and multicultural communities to access resources, services and information in a culturally accessible format.|
|Diverse Voices||Peer counselling service for gay, lesbian, bisexual,|
transgender and intersex people.
|1800 184 527|
|National Debt Helpline||Financial counselling is available from the National Debt Helpline. Financial counsellors are qualified professionals who provide information, advice and advocacy to people in financial difficulty. Their services are free, confidential,|
independent and non-judgmental.
|1800 007 007|
|Seniors Assistance||Financial counselling is available from the National Debt Helpline. Financial counsellors are qualified professionals who provide information, advice and advocacy to people in financial difficulty. Their services are free, confidential,|
independent and non-judgmental.
|1300 135 500|
|Disability Services||Support for people living with a disability||13 74 68|
|Carers Australia||Short-term counselling and emotional and psychological support services for carers and their families.||1800 242 636|
|Supermarkets||Coles and Woolworths Supermarkets both have delivery options. Just search ‘Coles
Delivery’ or ‘Woolworths delivery’ in your browser
• Pharmacy Online
• Pharmacy Direct
• Chemist Warehouse
• Amcal Pharmacy
|Entertainment Options||• Free television channels: Channels 7, 9, 10, ABC and SBS
• Free internet TV: SBS On Demand, ABC iView, SevenPlus, TenPlay
• Search for Virtual Museums in your web browser and take a tour, including the Central Highlands Regional Galleries Digital Gallery
• Access online resources through the CHRC Libraries including movies, ebooks, podcasts, and online learning
|Resources||Australian Red Cross Stories
Birdie and the Virus
Look out for your neighbours
Spread kindness and offer assistance to your neighbours by printing this card from Queensland Health and dropping it in their letterbox.
Join the Care Army
The State Government is calling on Queenslanders to help look out for older people living in the community who may not have friends, family or neighbours who are able to support them. To join the Care Army, register online or by phone 1800 173 349.
Last updated: 10 January 2022