COVID-19 Support

COVID-19 support contacts, isolation support, grants and funding, health and wellbeing tips for people and businesses in the Central Highlands region.

  • Get COVID-Ready

    With our borders re-opening, COVID-19 will begin to circulate in Queensland, despite our high vaccination rates.

    Now is the time to Get COVID-Ready.

    Wherever you live, whatever your health conditions and whatever your vaccination status, you’ll be cared for.

    Here are a few simple steps you can do to keep yourself, your friends and your family safe:

    1. Get vaccinated. The vast majority of Queenslanders are now fully vaccinated (two doses). It’s not too late to vaccinate.
    2. Prepare a Get COVID-Ready kit (PDF, 510 KB)
    3. Prepare a COVID Care Plan
    4. Read about what will happen if you get COVID-19.

    Visit the Queensland Health COVID-Ready page for further information on how to prepare.

  • What Support is Available for People who are in Quarantine?

    People are encouraged to plan ahead and put arrangements in place in readiness for the potential of being affected by COVID-19.

    This could include arranging with friends, family or neighbours to assist with the non-contact collection and delivery of essential items, researching delivery timeframes and options and putting in place arrangements for online or over the phone delivery of groceries and medications, or putting in place arrangements to care for dependents including children or pets should this be required.


    For vulnerable people in hotel or home quarantine who have no other means of support, assistance is available through calling the Community Recovery Hotline on 1800 173 349.

    The Department Communities, Housing and Digital Economy in collaboration with non-government agencies and charitable organisations continue to support the provision and non-contact delivery of practical support and assistance to persons in hotel or home quarantine such as provision of personal hygiene products and activity packs for families with children or essential groceries and medicines.

    In addition, for people in hotel quarantine, the Department through its Smart Services Queensland function is also providing wellbeing calls to people during their stay.

  • Quarantine Wellness Kit

    People in quarantine can access the Wellbeing resources which includes helpful information including the contact details for a range of supports and services.

    The attached Community Service Directory provides a range of services and national contact numbers whom people in hotel/home quarantine can contact for assistance.

  • Regional community support services

    This brochure contains a range of local and general community support services available to individuals and their families living in Queensland districts who are experiencing financial and emotional hardship as a result of being impacted by a natural disaster or unforeseen event.

    Download brochure

  • COVID19 Information and Support
    National COVID19 HelplineInformation on COVID-19 or help with the COVID Safe App 1800 020 080
    Available 24/7
    Government COVID19 Hotline
    For clarification on a public health Directions or questions regarding COVID19 in Queensland, including exemptions and payment of quarantine13 42 68 43
    Queensland HealthQueensland Government Department of Health website has up to date information on COVID19 including
    Community Recovery HotlineThe hotline assists people who are in mandatory quarantine due to COVID19 and have no other mechanisms for support.
    Community Recovery will work with partner organisations to
    arrange essential support.
    1800 173 349
  • Mental Health and Wellbeing Support

    Local Mental Health Support

    Service finder card

    Mental Health Services in the Central Highlands (download flyer)

    Mental Health Services in Central Highlands January 2022

    Phone services

    LifelineCrisis and suicide support. Counselling service for issues including grief and loss provided by telephone, text, or online chat. SMS/Text service is available between 12 noon-midnight by texting 0477 13 11 14Call: 13 11 14
    Available 24 / 7
    Suicide Call Back ServiceSuicide Call Back Service is a nationwide service providing 24/7 telephone and online counselling to people affected by
    1300 659 467
    Available 24/7
    Beyond BlueBeyond Blue provides support and information on anxiety, depression and suicide. Telephone support (24/7) or chat online (3pm-midnight daily) Beyond Blue has established a dedicated Coronavirus Mental Wellbeing Support Service to provide advice and support based on your specific needs. Web chat available.1300 22 4636
    Available 24/7

    COVID Mental Wellbeing Support 1800 512 348
    Head to HealthAn innovative website that can help you find free and low- cost, trusted online and phone mental health resources.
    1300 MH CALL1300 MH CALL is a confidential mental health telephone triage service that provides the first point of contact to public
    mental health services to Queenslanders.
    1300 64 22 55
    Available 24/7
    MindSpot ClinicAn online and telephone clinic providing free assessment and treatment services for Australian adults with anxiety or
    1800 61 44 34
    GriefLineGriefLine provides free counselling services and support to
    anyone experiencing grief, loss and/or trauma Australia wide.
    1300 845 745
    6am- 2am daily
  • General Health Support
    13 HEALTH13HEALTH is a confidential phone service providing health advice to Queenslanders. You can phone and talk to a registered nurse.13 43 25 84
    Available 24/7
    Call this number to speak to a registered nurse about your
    health concerns.
    1800 022 222
    Available 24/7
    Quitline/13QUITSupport to help quit smoking
    13 78 48
    Alcohol and other Drug Support (ADIS)ADIS is a confidential support service for people in Queensland with alcohol and other drug concerns and their loved ones. Call anytime for counselling, information and
    1800 177 833
    Available 24/7
    Rural HealthConnectAn online platform that allows you to speak to a psychologist
    via video conferencing.
    TeleHealthConfidential phone service, where you can speak to a
    registered nurse for the cost of a local call
    1800 066 888
    Available 24/7
  • Children, Youth and Parenting Support
    Kids HelplineA free, private and confidential, telephone and online counselling service specifically for young people aged
    between 5 and 25.
    1800 55 1800
    HeadspaceFree online and telephone service that supports young
    people aged between 12 and 25 and their families going through a tough time.
    Headspace also have a physical space at 65 Hospital Rd, Emerald. Download brochure
    1800 650 890
    (07) 4897 2300
    ParentLineConfidential telephone service providing professional counselling and support to parents. Confidential, Qualified Counsellors 1300 301 300
    8am-10pm daily
  • Relationship Support
    DV ConnectDV Connect help Queenslanders find pathways to safety, away from domestic, family and sexual violence.1800 811 811
    Available 24/7
    1800 RESPECTConfidential information, counselling and support service open 24 hours to support people impacted by sexual assault, domestic or family violence and abuse
    Online chat is also available 24/7
    1800 737 732
    Available 24/7
    RelationshipsAustraliaRelationship support services for individuals and families
    1300 364 277
    MensLine AustraliaA telephone and online support, information and referral service, helping men to deal with relationship problems in a
    practical and effective way.
    1300 78 99 78
  • Other Useful Services
    TIS National (Translation)A Translating and Interpreting Service that provides access
    to phone and on-site interpreting services in over 150 languages
    13 14 50
    Harmony PlaceHarmony Place provides supports in NDIS, mental health and care coordination to people from diverse cultural
    (07) 3848 1600
    Embrace Multicultural Mental HealthA national platform for Australian mental health services and multicultural communities to access resources, services and information in a culturally accessible format.
    Diverse VoicesPeer counselling service for gay, lesbian, bisexual,
    transgender and intersex people.
    1800 184 527
    National Debt HelplineFinancial counselling is available from the National Debt Helpline. Financial counsellors are qualified professionals who provide information, advice and advocacy to people in financial difficulty. Their services are free, confidential,
    independent and non-judgmental.
    1800 007 007
    Seniors AssistanceFinancial counselling is available from the National Debt Helpline. Financial counsellors are qualified professionals who provide information, advice and advocacy to people in financial difficulty. Their services are free, confidential,
    independent and non-judgmental.
    1300 135 500
    Disability ServicesSupport for people living with a disability13 74 68
    Carers AustraliaShort-term counselling and emotional and psychological support services for carers and their families.1800 242 636
  • Practical Services and Support
    SupermarketsColes and Woolworths Supermarkets both have delivery options. Just search ‘Coles
    Delivery’ or ‘Woolworths delivery’ in your browser
    Pharmacy Online
    Pharmacy Direct
    Chemist Warehouse
    Amcal Pharmacy
    Entertainment Options• Free television channels: Channels 7, 9, 10, ABC and SBS
    • Free internet TV: SBS On Demand, ABC iView, SevenPlus, TenPlay
    • Search for Virtual Museums in your web browser and take a tour, including the Central Highlands Regional Galleries Digital Gallery
    • Access online resources through the CHRC Libraries including movies, ebooks, podcasts, and online learning
    ResourcesAustralian Red Cross Stories
    Birdie and the Virus
    Other practical needs
    Through GIVIT you are able to request donations of items, funding or time
  • Support local business

    Federal and state governments are providing support for businesses impacted by COVID-19.

    Central Highlands Development Corporation (CHDC)
    Information, resources and support for business and industry are available here.

  • Volunteer

    Look out for your neighbours
    Spread kindness and offer assistance to your neighbours by printing this card from Queensland Health and dropping it in their letterbox.

    See where there’s need
    Through GIVIT you can donate money, items or your time to assist people with their specific self-identified needs.

    Join the Care Army
    The State Government is calling on Queenslanders to help look out for older people living in the community who may not have friends, family or neighbours who are able to support them. To join the Care Army, register online or by phone 1800 173 349.

Last updated: 10 January 2022

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