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Half-yearly rates notices are issued in approximately February and August. Water notices are issued separately in October and April.
Rate notices are sent to ratepayers current postal address as recorded at time of issue. Please notify us each time your postal address changes to ensure records are up to date.
Ratepayers should contact council if they do not receive a notice at the expected times.
**PLEASE NOTE***
Council is changing its biller codes and payment reference numbers for rates, water and animal notices. Please check these numbers on any upcoming notices and update payment details with your bank. More info here.
General rates
General rates are levied in accordance with section 94 of the Local Government Act 2009 and section 80 of the Local Government Regulations 2012.
Sewerage Charges
Sewerage charges are levied to fund the operation and capital cost of the sewerage supply systems throughout the shire.
Refuse and Recycling
This charge is applied to all residential properties within the urban town boundaries for the collection of the general and recycling waste. Commercial properties can opt into the collection service, alternatively they can have a private agreement with other service providers.
Waste Management
This charge is not related to the collection of waste, this charge is a contribution from all ratepayers within the shire towards the maintenance, rehabilitation, and operation of council’s waste transfer stations or landfills.
Emergency Management Levy
The Emergency Management Levy is a levy applied under the Fire and Emergency Services Act 1990. Council has a legal obligation to administer the levy on behalf of the State Government. More information about this levy can be found on the Queensland Government website.
Special Rates
Special Rates and Charges are for services, facilities and activities that have a special association with particular land. Council has the following Special Rates.
Water Charges
Water access and consumption charges are levied to fund the operation and capital cost of the water supply systems throughout the shire.
Rates Capping
In accordance with section 116 of the Local Government Regulations 2012 Council has set a 10% cap on all rates and charges. Capping will be applied and removed on a whole year basis only where applicable.
How are rates calculated
See this factsheet for a simplified explanation of how rates are calculated.
Visit the Paying your rates page
Payment arrangement information is found on the FAQ page
Changing your postal address
The preferred method for requesting a change of address is in writing to council or completing a change of address form, however for individuals this may also be done over the phone.
If the change of address is a result of a separation, council recommends that both parties confirm their postal addresses and a request be put in writing for a copy of the rate notice to be issued to both parties.
Companies must provide a written request from a director of the company on company letterhead.
Changing your name on rates and water notices
This cannot be done through council. You will need to contact Department of Natural Resources, Mines and Energy and lodge the necessary forms and payment. They will then pass this information on to us and we will update accordingly.
Removing a partner from the rates notices
Council does not have the authority to do this, you will need to complete transfer documents and lodge them with the Titles Office and pay the appropriate fees.
We can send multiple copies of notices to individual parties, however, if rates are not paid, reminder letters and all other correspondence is issued only to the primary contact on the rate account (the first name listed on the account).
Please note: Even if separated, if both parties are listed on the notice then both are equally liable for the payment of rates and charges.
The Local Government Act 2009 and Local Government Regulation 2012 allow council to conduct Sale of Land for overdue rates and charges proceedings. The process that council undertakes is in accordance with the legislation.
General rates
General rates are levied in accordance with section 94 of the Local Government Act 2009 and section 80 of the Local Government Regulations 2012.
Sewerage Charges
Sewerage charges are levied to fund the operation and capital cost of the sewerage supply systems throughout the shire.
Refuse and Recycling
This charge is applied to all residential properties within the urban town boundaries for the collection of the general and recycling waste. Commercial properties can opt into the collection service, alternatively they can have a private agreement with other service providers.
Waste Management
This charge is not related to the collection of waste, this charge is a contribution from all ratepayers within the shire towards the maintenance, rehabilitation, and operation of council’s waste transfer stations or landfills.
Emergency Management Levy
The Emergency Management Levy is a levy applied under the Fire and Emergency Services Act 1990. Council has a legal obligation to administer the levy on behalf of the State Government. More information about this levy can be found on the Queensland Government website.
Special Rates
Special Rates and Charges are for services, facilities and activities that have a special association with particular land. Council has the following Special Rates.
Water Charges
Water access and consumption charges are levied to fund the operation and capital cost of the water supply systems throughout the shire.
Rates Capping
In accordance with section 116 of the Local Government Regulations 2012 Council has set a 10% cap on all rates and charges. Capping will be applied and removed on a whole year basis only where applicable.
How are rates calculated
See this factsheet for a simplified explanation of how rates are calculated.
Visit the Paying your rates page
Payment arrangement information is found on the FAQ page
Changing your postal address
The preferred method for requesting a change of address is in writing to council or completing a change of address form, however for individuals this may also be done over the phone.
If the change of address is a result of a separation, council recommends that both parties confirm their postal addresses and a request be put in writing for a copy of the rate notice to be issued to both parties.
Companies must provide a written request from a director of the company on company letterhead.
Changing your name on rates and water notices
This cannot be done through council. You will need to contact Department of Natural Resources, Mines and Energy and lodge the necessary forms and payment. They will then pass this information on to us and we will update accordingly.
Removing a partner from the rates notices
Council does not have the authority to do this, you will need to complete transfer documents and lodge them with the Titles Office and pay the appropriate fees.
We can send multiple copies of notices to individual parties, however, if rates are not paid, reminder letters and all other correspondence is issued only to the primary contact on the rate account (the first name listed on the account).
Please note: Even if separated, if both parties are listed on the notice then both are equally liable for the payment of rates and charges.
The Local Government Act 2009 and Local Government Regulation 2012 allow council to conduct Sale of Land for overdue rates and charges proceedings. The process that council undertakes is in accordance with the legislation.
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